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Absolute A-grade, top-notch service. Very thorough and efficient; even during times like these, the vibe inside was relaxed and professional. Every question we could have had was answered before needing to ask. Lachin was absolutely fantastic! We are so thankful for the extra measures the staff are taking; all present wearing masks (I forgot mine and felt terrible, so I did not linger inside longer than absolutely necessary), bottles of spray to sanitize vehicle handles etc. My partner is absolutely in love with his new-to-him vehicle, and we are so thankful for the kindness and efficiency we were met with, even during a pandemic. We are looking forward to returning for any needs in the future. High recommend!
in the last week
i have bought or leased many cars over the years. Never have I had the service level I received today that had me making a purchase within three hours of walking in their front door. Justin and Chris were both genuine, honest and educated in the best choice for me. They did not put pressure on me to buy, but rather gently guided me to choose the best car that was within my needs and budget. The icing on the cake was when I was asked if there were other brands I was looking at. When I told Justin the brand, he offered to call his friend to get a quote and what the best price was he could get for me. This saved me a drive down town and had me signing on the dotted line. Further, Justin helped me transfer items from my old car they took in to my new Audi as a final touch. I can't say enough about the service level from start to finish!
2 months ago
We had the best experience when purchasing our second car at Capilano Audi. Ryan and Tim worked as great partners to help us choose the perfect car for our family. Tyler made sure we understood all the great features in the car and how to get things setup before we drove off the lot. Samantha made the whole payment process easy by having all the forms ready. Overall, the entire team made the experience seamless, easy and fun! We could not be happier with our purchase and would definitely recommend all our family and friends to meet with this professional team of experts!
3 months ago
Great service and friendly staff. Bought a certified used vehicle from Capilano Audi, I’m not rich nor did I spend a significant amount of money, but still got treated like a VIP, everyone is very welcoming. Sales person I dealt with was Aaron Li and he worked hard over the course of 2 weeks to finally get me the deal that worked. Also Aaron did not leave me hanging in the after sale perspective. He still made himself available, even after hours, to answer questions and help with issue resolution.
5 months ago
Recently I had taken my car down to have some service done and and an issue with the battery fixed. I am very happy to say that I had a great experience with the staff and quality of customer service. All the staff was very friendly and informative with me through the whole process. I would definitely consider buying a car from here next time and always will recommend them!
7 months ago
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