FAQ - COVID-19
FAQ - COVID-19 BUSINESS MEASURES
Q: What are your current operating hours?
A: Our Sales showroom remains open 10-6pm Monday to Saturday and 11-5pm on Sunday/Holidays. However, we strongly encourage you to make an appointment in advance so we can properly sanitize your vehicle of interest in advance of your arrival.
Our Service and Parts Department remain open 7am to 6pm Monday to Friday.
Q: Why have you chosen to remain open to the public despite the COVID-19 pandemic?
A: Ensuring that our customers have access to safe, reliable transportation in order to take care of their families, retrieve groceries, and to maintain their mobility is vital through these difficult times. We need to be able to service and repair your vehicle in the event of a breakdown. Additionally, social distancing measures may make carpooling and public transportation services unviable for some individuals. We want to be able to assist these customers with the opportunity to purchase their own vehicle so that they can remain mobile.
Q: I need to defer payments on my lease or financed vehicle. Whom should I contact?
A: Please contact Audi Finance at: https://www.audi.ca/ca/web/en/financial-services.html. Note that at this time call volumes are extremely high. Audi Finance is aware of the issue and is ramping up staffing in order to answer phone calls and return emails sent to them as quickly as possible.
Q: I need to bring in my vehicle for service but your Service Department is not currently open on the weekends. What should I do?
A: If your vehicle is driveable, please contact the dealership during our regular business hours and we will schedule you in as quickly as possible. If your car is not driveable and you have Audi 24-Hour Roadside Assistance remaining on your warranty, please give them a call at 1-800-411-9988 and they can tow your vehicle to the nearest Audi dealership (within a 100km radius).
Q: I have an urgent technical concern with my vehicle that I require assistance with but your dealership is closed. Who should I contact?
A: Please send an SMS-text to us at 604-670-2904 and our General Manager will relay your question to our Audi Master Technician and we will get back to you as soon as possible.
Q: I would like to purchase a vehicle from your dealership, but I am concerned about contracting COVID-19. What steps are you taking to ensure my safety?
A: The dealership has reduced its staffing and remodeled elements of its showroom to integrate the social distancing measures that will keep our staff and our customers safe. We can also bring the vehicle to your home and complete the entire process online. Inquire about this service today.
Q: What sanitation practices can I expect to receive my vehicle in once its services have been complete?
A: All of our staff that will be touching your vehicle will be wearing personal protective equipment such as gloves and face masks. As well, all touch points in the vehicle’s interior will be disinfected before being covered with protective materials prior to being worked on. When the service is complete, these touchpoints will be fully wiped down again with disinfectant before returning the vehicle back to you. The disinfectants that we use will not cause damage to your vehicle’s interior upholstery or components.
Q: Do you offer valet pick-up and drop-off for Service appointments?
A: Yes we do. Please ensure to specifically request for a Valet pick-up and drop-off of your vehicle when you book your service with one of our advisors. Some geographical restrictions apply.
Please note that due to the popularity of our valet service, you will be contacted by an advisor with an approximate 2 hour window for pick up and drop off. If you require a specific time, please let us know and we will do our best to accommodate any requests.
Q: Do you still offer shuttle service?
A: Yes. Our shuttle will still be picking up and dropping off customers during our regular Service hours 7am to 6pm Monday to Friday. Please note that pick ups and drop offs are limited to a 25km radius and we will respect social distancing measures in limiting the seating arrangement and number of guests per trip.
Q: I need to have my winter tires removed off my vehicle and my summer tires installed back on. How long does it take?
A: Many of our customers have their summer tires stored with us. If this is the case, the tires are stored off-site and we will need a few days to have them transported back to the dealership before we can install them for you. Your Service Advisor will help you to coordinate that.