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FAQ - COVID-19

FAQ - COVID-19 BUSINESS MEASURES (updated 04.13.2021)

Q: Are customers required to wear masks when entering the dealership showroom? 

A: Face masks are now required in order to enter our showroom premises. If you have forgotten your mask, please ask at Reception and we will provide you with one.

Q:​ What measures have you taken to ensure the safety of your staff and customers?

A:​ The dealership has reduced its staffing and remodeled elements of its showroom to integrate the social distancing measures that will keep our staff and our customers safe. Each sales station is equipped with plexiglass dividers and portable hand sanitizers. Our staff will also disinfect all showroom touchpoints frequently during regular business hours and before or after a vehicle is driven. Daily health checks are also conducted for every single member of our team before they are allowed to begin their shifts. Face masks are  worn by all staff when interacting with each other and with customers.

Q: What sanitation practices can I expect to receive my vehicle in once its services have been complete?

A:​ All of our staff that will be touching your vehicle will be wearing personal protective equipment such as gloves and face masks. As well, all touch points in the vehicle’s interior will be disinfected before being covered with protective materials prior to being worked on. When the service is complete, these touchpoints will be fully wiped down again with disinfectant before returning the vehicle back to you. The disinfectants that we use will not cause damage to your vehicle’s interior upholstery or components.

Q:​ Do you offer valet pick-up and drop-off for Service appointments?

A:​ Yes we do. Please ensure to specifically request for a Valet pick-up and drop-off of your vehicle when you book your service with one of our advisors. Some geographical restrictions apply.

Please note that due to the popularity of our valet service, you will be contacted by an advisor with an approximate 2 hour window for pick up and drop off. If you require a specific time, please let us know and we will do our best to accommodate any requests. 

Q:​ Do you still offer shuttle service?

A:Yes. Our shuttle will still be picking up and dropping off customers during our regular Service hours 7am to 6pm Monday to Friday. Please note that pick ups and drop offs are limited to a 25km radius and we will respect social distancing measures in limiting the seating arrangement and number of guests per trip.

Q:​ I need to have my winter tires removed off my vehicle and my summer tires installed back on. How long does it take?

A:​ Many of our customers have their summer tires stored with us. If this is the case, the tires are stored off-site and we will need a few days to have them transported back to the dealership before we can install them for you. Your Service Advisor will help you to coordinate that.

Q: I need to defer payments on my lease or financed vehicle. Whom should I contact?

A: Please contact Audi Finance at: https://www.audi.ca/ca/web/en/financial-services.html. Note that  call volumes remain high. Audi Finance is aware of the issue and is ramping up staffing in order to answer phone calls and return emails sent to them as quickly as possible.

Q:​ I need to bring in my vehicle for service but your Service Department is closed. What should I do?

A:If your vehicle is driveable, please contact the dealership during our regular business hours and we will schedule you in as quickly as possible. If your car is not driveable and you have Audi 24-Hour Roadside Assistance remaining on your warranty, please give them a call at 1-800-411-9988 and they can tow your vehicle to the nearest Audi dealership (within a 100km radius).

Q: I have an urgent technical concern with my vehicle that I require assistance with but your dealership is closed. Who should I contact?

A: For the quickest response, please SMS-text us at 604-670-2904 and a member of our team will get back to you as soon as possible.