FAQ - COVID-19
FAQ - COVID-19 BUSINESS MEASURES (updated Sept 10.2021)
Q: Are customers required to wear masks when entering the dealership showroom?
A: Per the Public Health Order of British Columbia, as of September 2, 2021 face masks are required of customers entering our showroom premises. Dealership staff will continue to wear masks while interacting with customers and while working in spaces accessible to the public.
Q: What measures have you taken to ensure the safety of your staff and customers?
A: Capilano Audi will comply with all capacity requirements as outlined by the Ministry of Health. In addition, our staff will also disinfect all showroom touch-points regularly during business hours and before or after a vehicle is driven. Daily health checks are also conducted for every single member of our team before they are allowed to begin their shifts. Face masks will be worn by all staff when interacting with each other and with customers. Customers that do not have a face mask will be provided with one when entering the dealership.
Q: What sanitation practices can I expect to receive my vehicle in once its services have been complete?
A: All of our staff that will be touching your vehicle will be wearing personal protective equipment such as gloves and face masks. As well, all touch points in the vehicle’s interior will be disinfected before being covered with protective materials prior to being worked on. When the service is complete, these touch-points will be fully wiped down again with disinfectant before returning the vehicle back to you. The disinfectants that we use will not cause damage to your vehicle’s interior upholstery or components.
Q: Do you offer valet pick-up and drop-off for Service appointments?
A: Yes we do. Please ensure to specifically request for a Valet pick-up and drop-off of your vehicle when you book your service with one of our advisors. Some geographical restrictions apply.
Please note that due to the popularity of our valet service, you will be contacted by an advisor with an approximate 2 hour window for pick up and drop off. If you require a specific time, please let us know and we will do our best to accommodate any requests.
Q: Do you offer shuttle service?
A: Yes. Our shuttle will still be picking up and dropping off customers during our regular Service hours 7am to 6pm Monday to Friday. Please note that pick ups and drop offs are limited to a 15km radius and we will respect social distancing measures in limiting the seating arrangement and number of guests per trip.
Q: I need to bring in my vehicle for service but your Service Department is closed. What should I do?
A: If your vehicle is driveable, please contact the dealership during our regular business hours and we will schedule you in as quickly as possible. If your car is not driveable and you have Audi 24-Hour Roadside Assistance remaining on your warranty, please give them a call at 1-800-411-9988 and they can tow your vehicle to the nearest available Audi dealership.
Q: I have an urgent technical concern with my vehicle that I require assistance with but your dealership is closed. Who should I contact?
A: For the quickest response, please SMS-text us at 604-670-2904 and a member of our team will get back to you as soon as possible.